An Office Procedure Development Study in the Accounting Department and Human Resource Department of ABC Company

Abstract

This study explores possible reasons that result to a number of conflicts in the flow of operation. An interview was conducted to determine the existing problems encountered by the employees inside the selected departments. Survey questionnaires were used to identify the issues and problems. The researchers also did observations on how the offices of the departments function. The researchers gathered that the problem of the Human Resource Department is the loss of documents due to improper distribution of tasks. In the Accounting Department, late and inaccurate receipts cause errors and repeated processes. Most of the respondents agreed that realignment of job description can make the job efficient and effective. Reducing extra duties to the employees will make them focus on their job. Furthermore, updating the files would help to manage the work. The respondents agreed that organizing files would also help the company to lessen client complaints from loss of important documents. They also agreed that updating the system in terms of employees’ performance would help the company measure the productivity of their employees. These results imply that the current office procedure needs to enhance. The researchers propose an improved process for Human Resource Department and Accounting Department and re-alignment of job description for some employees.