An Office Procedure Study of the Registrar Department and Accounting Department in ABC Company

Abstract

Developing office procedures benefit an office or business by helping standardize its specific operations. In this research an office procedure development is proposed to resolve gaps inside the Accounting and Registrar and help the department in enhancing their procedures. Problems in the office procedure results in uneven division of tasks of the Accounting and Registrar employees. The researchers administered survey questionnaires to three (3) employees of the department. The researchers also conducted an interview with the Registrar and Accounting regarding tasks and work flow. The results show that the problem that occurs in the Registrar and Accounting Department is the delay of tasks of employees that causes confusions to the generalist and double processing of tasks. It also shows that designation of task may help the employees know who and what they must do. This over all survey states that the respondents strongly agree to the researcher’s proposal to streamline processes in the Accounting and Registrar department. The implementation of the proposal may help in knowing who is assigned to do the task and what task the generalist must do in order to be more organized and be more productive.