An Office Procedure Study of the Sales and Marketing Department, Credit Department and Human Resource Department of ABC Company

Abstract

This feasibility study seeks to find the current problems in the office procedures of the Sales and Marketing Department, Credit Department and Human Resource Department of ABC Company. In this study, the researchers develop solutions to the existing problems and enhance the office procedure to make the process efficient and productive. Different methods were used in this study. The proponents conducted observations, interviews and surveys to obtain information about the current situation in the selected departments. An ocular visit was performed to observe the actual working condition of all the employees. Interview was also conducted among the selected employees to determine the existing problems they encountered inside their respective departments. Moreover, survey questionnaires were administered to gather views and opinions of the employees. All the employees who participated in this research strongly agreed that the existing problems in the selected departments include: 1) difficulties in delivering the orders of the client; 2) termination of employees without conducting an investigation and; 3) having the same process for new and regular clients. The researchers observed that the resources in the Sales and Marketing Department are not used well resulting to a number of complaints received from the clients. In Human Resource Department, the lack of thorough investigation before terminating an employee cannot be observed in the actual process ofter mination. Investigation is indeed a vital aspect for decision-making to avoid unjust treatment for both parties. The findings show that there is a need for enhancement in the current office procedure in all selected departments. In Sales and Marketing Department, the researchers propose to separate the delivery process from the existing procedure and create an improved process to avoid wrong deliveries. In the Human Resource Department, adding investigation in the current procedure of termination process may avoid unjust dismissal of the employees. These proposed enhancements may bring improvement to the current situation of the company.