An Office Procedure Development Study of Human Resource and Benefits Department in ABC Company

Abstract

The researchers focused on the minimal problems such as delay of paper works. The purpose of conducting this research is to enhance and improve the process flow in each department. Researchers provided survey questionnaires to employees based on the data collected from interviews and observations. Survey results indicate that the proposed solution was recognized as a helpful process to implement the improvement and enhancement of the office procedure. Most of the employees who participated in the survey agreed on the following: (1) hiring process is weak because of improper screening of the applicants, and (2) staff are experiencing problems with workload. While in the benefits department, the respondents clearly agreed that computer-based monitoring is not enough in recording the data as they also encounter loss of documents due to malfunctioning computers, and (2) repetition of procedures is also area son of delayed documents. The researchers conclude that the hiring process of HR Department is weak but having more basis in evaluation of applicant can make the process more efficient. Proper scheduling of applicants can prevent delay in deployment process. Moreover, most of the process in Benefits Department needs to have a logbook to become more productive and to prevent loss of documents. Enhancement in some processes will lessen the problems encountered inside the department. In this proposed solution both departments would become more productive and effective in the flow of office procedure.