An Office Procedure Study of the Finance and Registrar Department of XYZ Company

Abstract

A good office procedure facilitates better flow of work in the office. In this study, the researchers focus on the current state of two (2) departments namely the Finance and Registrar Department of the XYZ Company. The current problem in Finance Department is due to a misalignment of job descriptions of the employees, while the current problem in Registrar Department is due to the lack of manpower. The researchers observed both Registrar and Finance department to know how every process is done and who is in charge of doing that specific process and the data from survey questionnaires were tallied, tabulated and subjected to statistical treatment using frequency, percentage and mean in order to ensure validity and reliability of the result. Based on the researchers’ survey in both Registrar and Finance department, many respondents agree that the problem of the registrar process are due to lack of manpower, delay in the release of documents, and difficulty in distribution of class schedules. The researchers suggest to hiring of an additional employee to assist the registrar and to have a releasing of class schedule. In finance department, the problems are the misalignment of tasks, delay in the release of employee salaries. The researchers suggest realignment of tasks to be done by the finance officer instead of the finance head. The researchers also suggest to having biometrics and an ATM card for employee salaries.