Development of BSHM Students’ Core Competencies for Academic Year 2020-2021 at Bestlink College of the Philippines: Towards A Guide

Vol.3, No.1B

Abstract

Hospitality management is a broad field that oversees the day-to-day operational and commercial activities of businesses in the hospitality industry. Students of hospitality and tourism management can improve their skills, knowledge, and behaviour as an individual. It also teaches the things that they may encounter and experience in the future, especially in real life, on how to treat the customer or client correctly, being a satisfying leader to manage everything, or being maintenance and housekeeping and many more. This study shows the students of hospitality and tourism management to be hospitable, especially when they're in actual hospitality and tourism industry services. The study's main aim is to contribute theoretically and empirically to addressing the challenges of learning, training, and developing suitably qualified hospitality graduates. The study envisages pragmatism as it seeks to apply the new modular learning approaches to collect data from key hospitality education and industry stakeholders. With the mixed learning methods in the new normal, the research will be useful as a guide to determine the appropriate skills and competencies that the students should know from the hospitality industry perspective. This research will guide the students in reviewing their skills and enhancing the proposed competency-based teaching and learning at the Bestlink College of the Philippines.

This study used quantitative research to obtain the needed information using a survey to determine how hospitality and tourism management develop their competencies. The respondents of the study are the students from the College of Hospitality and Tourism Management graduation for the academic year 2020-2021. They are the ones who are knowledgeable enough to answer the problems in our study, and they answered the questionnaire that the researchers gave to them, which supplies the information the researchers need. The respondents of the study are 50 respondents. The researchers used a survey questionnaire of 50 respondents to the students who developed their competencies and were able to answer our questionnaire. The researchers utilized the following instrument in gathering the data to complete the study. The researcher gathered data like a survey questionnaire, media such as the internet, books, and articles. From the readings, the researchers could determine the study's variables, indicators, and framework. The researchers drafted the questionnaire and showed the draft to the adviser, who, in turn, gave suggestions on what items needed revision or improvement. But most of all, the tool was based on the problem statement in Chapter 1 of the study. The revised questionnaire was pre-tested to five (5) working college students who were not included as the actual proponents of the study. The purpose of the dry run was to determine the instrument's validity to gather the needed findings as answers to the statement of the problem in Chapter 1. After considering the result of the try-out, the researcher prepared the final draft of the questionnaire. The proponents floated the online questionnaire to the BSHM college students concerned before the final administration. To ensure the reliability and validity of the survey, the researchers administered the questions themselves by distributing and receiving the responses online. It had been clearly stated on the questionnaire the strict confidentiality of their responses.

Meanwhile, through their colleagues' help, they got one hundred percent (100%) retrieval of the questionnaires from the respondents. The researchers used the formula for the frequency and percentage distribution to interpret the tables containing the data, which are based on the gathered information through the questionnaire. A ranking is utilized to utter the responses according to the degree of their responses as 1, 2, 3, 4, etc. Also, a weighted mean is used. Four Point Likert Scale is a one-dimensional that researchers use to collect respondent's attitudes and opinions. It is a standard classification format for studies. The Point Likert Scale allows researchers to include four extreme options without a neutral choice.