Enhancement of Office Procedure in ABC Development Cooperative in Santa Maria, Bulacan

Vol.3, No.1B

Abstract

The cooperative is one of the most valuable factors in economic growth. It offers products that are essential to a person's daily survival. Furthermore, for the economy to reach a high level of the economic state, the cooperative must be knowledgeable and informative. Since 1997, the ABC Development Cooperative has marketed and provided high-quality waterworks. It also provides a reliable service and excellent value to the citizens of their community. The cooperative is committed to providing and distributing high-quality waterworks and products throughout Barangay San Gabriel, Barangay Tumana, Barangay Sto. Tomas, and Barangay Camangyanan Santa Maria, Bulacan.

This study aims to identify and address potential issues that may have long-term implications for the ABC Development Cooperative's operations. We also intend to propose solutions to mitigate these issues. Currently, the cooperative is involved in a range of procedures, including the hiring process, leave filing process, promotion process, retirement process, resignation process, disciplinary action process, concern and inquiry process, application for membership process, plan process, water supply process, lending process, payroll process, savings process, billing process, online payment process, and purchasing materials and supplies process.

Through an interview questionnaire, the researchers collected qualitative data using a qualitative research method. This helps researchers collect data and better understand the cooperative's current state. The researchers used a descriptive design to explain all the details of the data collected and to aid in evaluating the proposed practices in the study. The interviewee was the General Manager of the ABC Development Cooperative. It enables researchers to gather evidence of the problem and draw conclusions and recommendations to improve the effectiveness of this study.

According to the overall process proposed by the researchers, the respondents indicated that they agree with the most proposed method because the respondent believes that it will be beneficial to them in the future. The researchers concentrated on enhancing, improving, and strengthening the ABC Development Cooperative. As a result, the researchers recommend implementing the following recommendations, which they believe will be helpful in the future.

The company should use email as their primary mode of transaction and communication because it is more convenient and accessible nowadays and a very common business transaction.

The researchers proposed using technology to solve the labour shortage problem. It can assist the team in speeding up and simplifying office work. It can help the employees in their day-to-day activities, allowing them to keep up with other companies and stand out in the job market.

The researchers recommend training employees as a major asset to alleviate the company's manpower shortage. The researchers believe that by implementing this proposal, the SME Department can easily address manpower shortage.

The researchers also suggest that providing a pleasant and modern working environment will be an attractive advantage to attract applicants to apply to ABC Development and that employees understand how to set their conditions from the beginning of the hiring process.

Finally, the researchers suggested that departments be classified to avoid confusion throughout the cooperative. As a result, the researchers propose establishing four departments to improve the processing of each department: human resources management, marketing, accounting, and purchasing. It will benefit the entire cooperative because it makes it easier for everyone to have a department in a business.

The researchers suggested improving the ABC Development Cooperative's growth and development. To minimize confusion within the cooperative and optimize its processing system, they recommended adopting email as the main means of communication, increasing investment in technology to attract more applicants and alleviate labour shortages, and implementing departmental classification.