Soft Skill Development of 4th Year BSHM Front Office Students through Online Based Education at BCP A.Y. 2021-2022
Vol.3, No.1B
Abstract
During the COVID-19 pandemic, most educational institutions worldwide have shifted to online instruction to ensure students' academic success. However, some institutions, like Bestlink College of the Philippines, have needed help in online learning-based education, especially in Hospitality Management courses focusing on soft skills like front office management. With this existing condition, the researchers conducted a study to develop a guide to developing soft skills of 4th-year students who are taking Front office subjects at Bestlink College of the Philippines during online-based education. The researchers want to know what soft front office skills can be developed in online learning setup and the different barriers students face during online classes in front office subjects. The study utilized the descriptive method design to investigate and gather information about the soft skills development of 4th-year BSHM front office students through online-based education. The researchers gathered data using survey questionnaires administered via Google Forms to one hundred (100) BSHM front office students, the target respondents of the research at Bestlink College of the Philippines. The survey result showed that most front office management students are female, implying that women prefer the BSHM course over men. Respondents agreed that soft skills can be developed during online classes, such as active listening, to help them in academic and professional development. Respondents faced common problems during online classes, and the majority answered that they need to fulfil responsibilities at home that give them a hard time balancing household chores and academic responsibilities. In overcoming barriers during online classes, respondents chose to ensure they have a strong internet/data connection before online classes to avoid network/data disruption. Based on the gathered data and conclusions drawn, the researchers utilized a guide to develop soft skills in front office subjects through online learning by assessing personal abilities to help develop what soft skills you excel most to strengthen and what soft skills you need to improve
