An Office Procedure Study of Human Resource and Billing Department in MNO Company

Abstract

In this study, the researchers focus on the current situation in Human Resource Department and the Billing Department in MNO Company to assess the efficiency of existing office procedures. However, the researchers witnessed that the department is having problems regarding improper endorsement of manpower, lost files, not updated manning head-counts and rejected billings. This study aims to help the company to enhance and realign their job descriptions for more productive working conditions. Qualitative method was used in this study. Interview was used to determine the problems encountered by the employees in Human Resource Department and Billing Department. Survey questionnaires were also conducted to specify the existing problems and the possible solution to the problem. Likert scale was used to assess the collected data. Based on the survey, many respondents agreed that the problems in Human Resource Department are: (1) improper endorsement of manpower; (2) work overload. In processing the endorsement of manpower, as based on the ocular visit, the staff did multi-tasking of work which caused improper endorsements that result to delays in transactions and greatly affects the operations of the department. In the Billing Department, the problems include (1) not updated manning head-counts; (2) rejected billing. The Billing manager and the staff strongly agreed that there is no updated manning head-counts in their department and some employees receive monthly salary even if the employees are inactive. And lastly, the researchers found some misalignment of job descriptions among the employees. The researchers suggest for the realignment of job descriptions to solve the problems in Human Resource Department. In Billing Department, the researchers suggest to have a weekly monitoring of employees.