An Office Procedure Study of the Human Resource Department and Accounting Department of ABC Hospital

Abstract

Every organization needs an effective office procedure to make the operations well-organized. This study focused on enhancing the office procedures in Accounting and Human Resource Department of ABC Hospital. ABC Hospital is known for its quality but affordable care delivery system. The researchers explored on the possible problems occurred in the work-flows inside the selected departments. The researchers made enhancement in all the procedures and gave possible solutions to make every procedure productive and efficient. Qualitative and Quantitative methods were used in this study. Qualitative method is a scientific method of observation to gather non-numerical data while quantitative method is a systematic empirical investigation of observable phenomena via statistical, mathematical, or computational, techniques. The researchers used tools like interview, observation and survey. The interview was conducted to determine the existing problems inside the two departments. Ocular visit were also administered to observe the actual work inside the departments. Furthermore, survey questionnaires were also used to identify the issues and possible solutions to the existing problems. Based on the survey, majority of the respondents agreed that the problems are (1) multitasking of work and (2) lack of manpower. Most of the times the employees do multitasking because of overload work. This results to unfinished work and not meeting the deadline.(3) Furthermore, some employees do work that are not suitable with their skills and qualifications and they handle multiple tasks which are not part of their job. The researchers observed that this problem stem predominantly from lack of manpower.(4) Based also on the survey the company has no promotion process which is necessary to motivate employees to work efficiently on their field.(5) Every department has one employee to do the entire services. The results demonstrate the need for enhancement and development in the procedure to make it more effective and efficient. The researchers propose to hire an additional manpower to accomplish the task on time and to add promotion process to motivate the employees to work productively.