An Office Procedure Development of the Accounting and MIS Department in Bestlink College of the Philippines

Abstract

The purpose of this research study is to analyze and modify the current system of their office procedures, to have proper and organized procedures, and to give awareness and aid to prevent difficulties in the Accounting and MIS Department. Multiple methods were used in this research. Observations were done to monitor what takes place within. Interviews were also conducted on the department to gather detailed information about their services. A survey was also used on 13 respondents to gather information about the problems with their services. All the respondents agree that some of the employees are not graduates of accounting course, and they responded that they encounter unjustifiable adjustments due to inaccuracies on deduction, biometric records, late and absences of employees. The cashier is responsible for receiving payment from student, but the glaring problem is the long queues of students who are paying for their fees. Respondents agree that the cause of lengthy queue is the lack of man power, given that the accounting department has only three cashiers to cater to all students. All respondents answered that the MIS handling system malfunctions, and there is a problem about the payable balances of the students. The researchers recommended for the accounting employees to undergo seminars for further expansion of skill and knowledge in accounting field. Accounting clerk should provide general verification which is detailed computation before computing the salary. Utilizing the closed cashier windows during peak seasons, wireless number system and stanchion post. The MIS department should give attention on technical issues and monitoring regularly the balances.