An Office Procedure Study of the Human Resource, Production and Bindery Department in GFLM Company

Abstract

The researchers focused on the development of the office procedure in Human Resource Department, Production Department and Bindery Department of GFLM Company. This study explored the possible problems and solutions that may improve productivity of the company. Qualitative and quantitative methods were used in this study. The researchers conducted a survey with selected employees from the three departments to know the problems they encountered on a daily basis. Observation was also performed in press operators to study the problems they faced in using the machines. The researchers gathered information based on the interviews, observations and survey. The findings are: (1) the company does not have flowchart in its services; (2) lack of sufficient manpower in Bindery Department; (3) poor maintenance machines in Production and Bindery Department that lead to malfunctions; (4) delays in delivery; (5) absence of medical requirement in Human Resource Department; (6) lack of training for newly-hired employees. Based on the findings, the researchers propose to have flowcharts in every service of the company, hiring of additional employee for the Bindery Department, and having a maintenance and troubleshooting process to guide machine operators.