An Office Procedure Study of XYZ Company’s Human Resource Department and Medical Records Department

Abstract

Evaluation and development of office procedures are essential for successful and efficient work environment. The understanding on the importance of evaluating office procedures and proposals to achieve better results are one of the most important factors of office management. In this study, the researchers found out about the current situation of Human resource department and Medical records department. The employees occupy one room to process their work which can affect the confidentiality of 201 files and medical records of the patients. Also, there is only one employee working under these two departments causing the employee to multi-task to finish his duties and responsibilities that might lead to human error in office works and procedures. Data was collected through qualitative analysis to know the different problems in these departments. The researchers also interviewed the employees and collected information by observing their daily tasks to evaluate possible solutions and to enhance and develop office situations to become more efficient. Three of the respondents agreed that they are not comfortable in their workplace, and the files are not secured for confidentiality. Also, the respondents of Medical records department agreed that the department lacks manpower. The researchers propose for a separate office space for these departments. Additional office staffs was also proposed to medical records department to avoid multitasking.