An Office Procedure Developmental Study of the Human Resource, Finance and Logistics Department of ABC Company

Abstract

This research study focuses on the development of the office procedure in Human Resource Department and Finance Department to find the problems in the workflows in the two departments to make improvements in the current office procedures for betteruse. A multiple methods design was used in this research study. Qualitative method was used to understand the underlying problems in the current situation. The researchers conducted an observation and interviews to gather information and to see actual work environment and to analyze the problems they are facing on a daily basis. Quantitative method was also used in the study to get accurate results. Survey questionnaires were provided to the employees to find out the main problem of the department. In Human Resource Department, the researchers found out that some of the employees were late for work. Based on the survey, most of the respondents agreed that the problem was the lack of equipment to monitor the attendance of employees. In Finance Department, as based on the observation of the researchers, some employees did multitasking because there were lots of works to accomplish. They do not have time to inform the clients about their exceeding due date of debt. Many respondents agreed that the problem in Finance Department is due to lack of sufficient manpower. They need additional manpower to monitor and inform the clients about their debts. The researchers recommend that Human Resource Department provide a biometrics system and log book to monitor attendance. In Finance Department, they proposed to assign one staff to do the monitoring and to inform the clients about their debts.