HR Policy Development for a Business Process Outsourcing Company in Taguig City, Metro Manila

Abstract

This business process outsourcing company provides services to business owners, accounting firms and small enterprise partners. It has a total of fifty (50) employees composed of both regular and probationary employees. It was established in the year 2002 at Taguig City, Metro Manila. Useful recommendations of possible procedures and programs may address company's Human Resource concern in its early years. The researchers conducted an interview with the Operations Director to gather information about the background, history and the existing policies of the company. The researchers used questionnaires to gather information and identify the policies that need to be enhanced. Policies from the same industry were also benchmarked along with labor law as bases for the development of policies. Results show that current company policies include Grievance Complaints, Intellectual Property and Security, Code of Conduct Policy and Habitual Tardiness, Under Time, Habitual Authorized Absences, Hours of Work, Overtime and Additional Hours and Lateness For Work , Payroll and IT, Internet, Email and Social Media Policies General Leave Policy, Vacation Leave Policy, Personal (Sick) Leave Policy, Maternity Leave, Applying for Leave, Leave Without Pay Policy, Emergency Services Leave Policy, Other Benefits, Recruitment and Induction Policy ,Probationary,No Smoking Policy, Alcohol and Drug Policy, Occupational Health and Safety Policy, Work Areas, Office Equipment, Other Devices, Security Pantry and Bathrooms and Meeting Rooms, Printing, Waste Bins, Recycling Bins, Security Disposal/Shredders, Manual Handling Policy and The Noise Factor, Training and Development Policy, Flexible Working Arrangements, Occupational Mobility (Vertical), Work Performance Management Policy,Consultative Style and Performance Improvement Policy, Role Of Staffs, Gross or Serious Misconduct Policy Anti-Bullying, Discrimination, Sexual Harassment Policy. The researchers then proposed Company Identification Card, Core Values, Official Business Slip, Enhancement of Recruiting Process, Data Privacy Act, Paternity Leave, Solo Parent Leave, Promotion, Annual Employee Recognition, Anti-Age Discrimination Policy, Fixed-Term Contract, Safety Measure or Long Sitting Job, Temporary Assignment, Career Development, Lateral Transfer, Strategic Performance Management System, Performance Planning and Commitment, Open Door Policy, Roles and Responsibilities, Administrative Cases And Application of Just Causes.