User Interface and User Experience (UI/UX) as Primary Requirements in the Design and Development of an Airport System

Abstract

Airport system on UI/UX is a collection of integrated modules to support and enhance airport operations and gives control to all operation from a central point, from service level agreement to passenger communication and from generating billing charges to real management up to generation of reports. Such modules include (1) Business Intelligence for ease of understanding, interpretation and most importantly for better decision making. (2) User Management for the configuration of credentials and access to the system. It enables the system administrator to control whose user can access what part of the application, be it on-board or off-board. (3) Report Builder used to generate reports according to users’ preferences and (4) mobile application for attendance monitoring, modifying, and viewing personal information. UI/UX plays a key role in ensuring the success of the implementation as the system highly placed regard to the emotions and current preferences of the users. The proponent used the Agile Methodology in developing the system. The Agile Methodology is a particular approach that is utilized in software development. It uses incremental and iterative work sequence which is known as sprints. A sprint is a period of time allocated for a particular phase of of the project and once the sprint reached its deadline, once it expires, the tasks is considered complete. The method was used in finishing the project where every member is given a task to finish for a every sprint. At the end of the study, the developed system is perceived to become an essential factor in the improvement of an Airport Management. The system included Business Intelligence and the proponents envisioned that this feature will help the users give sounder decisions. Users can now customize and generate reports and can select the data items for display. The ESS mobile application can be enabled to help them monitor employees and their attendance. For the employees on the other hand, they are able to see their progress as well. The proponents were challenged to develop an Enterprise Information System applying the current methodologies and techniques. New standards in UI/UX have been published in the internet but needed confirmation through prototyping with the users. The strategy of helping the users become more creative was a challenge in the beginning but the proponents later found out that users have become more vocal on their needs and wants for inclusion in the system.