HR Policy Development for a Collection Services Company in Quezon City

Abstract

This collection services company was formed in 2012. Their main office is in Quezon City and has eight other branches around the Philippines and has nine hundred forty (940) employees. There are 227 regular employees and 357 contractual employees in the main office. This study aims to enhance existing, company policies and contribute additional constructive programs that will prove to be beneficial to the company. The researchers used several interviews to collect necessary data on programs, policies, procedures and common practices of the Human Resource Department. Questionnaires were given to the Human Resource Manager and Staff to answer. The results have been recorded via voice recorder. Upon review, there are 43 existing policies at the company which includes: Equal Opportunity Employment, Office Etiquette, Conflict of Interest, Acceptance of Gifts, Non –Fraternization, Rights of Management, Employee Complaints, Sexual Harassment, Equal Opportunity, Information Security, Data Security, General Recruitment Guidelines, Internal Resource Hiring, Hiring of Relative, Process of Managing Attrition, Hiring Process and Food Incentive, Based With Wages, Contract for Employment, Employee Safety and Health of Workplace. Administration of Justice for The Company Contains General Policies and Procedures, Policies Implementation Guide, Progressive Corrective Action, Progressive Discipline and Table of Offenses, Company Mobility Policy. The researchers then proposes policies for the company which includes Internet Usage Policy, Workplace Visitor Policy, Anti –Office Bullying, Record Keeping System, Employee Referral Program, Solo Parent Leave, Overtime Pay, Internal Job Posting, Enhancement Of Job Offer, Drug –Free Workplace Policy And Program, Occupational Health And Safety Committee, Performance Annual Review, Training and Development Program, Promotion, Performance Management Policy, Open Door Policy, Human Resource Duties and Responsibilities, Enhancement of Sanction Matrix for Sexual Harassment and Grace Period. The newly proposed policies can be used as guidelines for future references of the company.