An Office Procedure of Human Resource Department in ABC Company

Abstract

The Human resources should have an office procedure to enhance the performance of employees and have a better flow of work in office and departments. The researchers found out that lack of manpower in HR Department causes work overload and does not focus on recruitment process and no training process after the applicant is hired. The researchers conducted an interview to know the company background. Also, the researchers conducted a survey on the Human resource assistant to know daily procedures and processes. The researchers also observed their office to know their working environment. The researchers found that most of the respondents agree that the Human resource department should have a proper recruitment process, a clear policy on cases of absences without leave permission and invest on satisfaction with the benefit plan in terms of customer service timeliness. The reward system of the company need to be developed to motivate employees to do their tasks well. Absenteeism is one of the reasons why daily tasks are delayed. Most of the respondent agree that memo or sanctions to the employee who disobey the rules of the company must be implemented, the applicant should provide requirements to know the applicant is truthful. The researchers propose to hiring another Human Resource Staff to lessen the work of the Human resource assistant to focus on recruitment process to pick a qualified applicant for their company. The researchers also recommend a 14-day training under the recruitment process.