Level of Satisfaction in Food and Services Rendered by Food Court Owners in Bestlink College of the Philippines

Abstract

This study on the level of satisfaction in food and services rendered by food court owners was proposed by General Academic Strand students. This study was conceptualized because of the issues in the food and services faced by selected Grade 12 General Academic Strand students. The major aim of this study was to determine the level of satisfaction of food and services rendered by the food court owners to selected Grade 12 General Academic Strand students in Bestlink College of the Philippines, S.Y. 2019–2020. This study used quantitative descriptive research as the research design, which will elaborate the recommendations to be taken by the level of satisfaction in food and services rendered by the food court owners. Purposive sampling was utilized to choose 50 General Academic Strand students assessed the level of satisfaction in food and services rendered by food court owners. The level of satisfaction of food and services rendered by the food court owners in terms of food offered had a weighted mean of 3.16 for male respondents and 2.86 for female respondents, both of which agreed that the food offered was satisfactory. In terms of cleanliness, with the weighted means of 3.24 for male respondents and 3.08 for female respondents, both groups of respondents agreed that the level of satisfaction in food and services rendered by the food court owners in terms of food cleanliness had an agreeable level of satisfaction. In terms of services, with the weighted means of 3.27 for male respondents and 3.26 for female respondents, both groups of respondents agreed that the level of satisfaction in food and services rendered by the food court owners in terms of services had an agreeable level of satisfaction. With the overall weighted mean of 3.22 for male respondents and 3.06 for female respondents, both groups of respondents agreed that the level of satisfaction in food and services rendered by the food court owners had an agreeable level of satisfaction. Based on the findings of the study and the conclusion drawn, the following recommendations were forwarded: the food must be presented properly, the price of the food must be affordable for the students and other customers, the canteen staff must be fast and efficient in serving food, the canteen staffs must be well-dressed and appear neat, the utensils should be sanitized, the canteen staff must provide comfortable facilities in the food court, the canteen staff should provide nutritious food, the canteen staff should be kind at all times, the canteen staffs should have complete equipment used in preparing food, and the canteen staff must be hospitable in serving the students. This study revealed that the difference between the assessments of the male and female respondents in terms of the level of satisfaction in food and services rendered by the food court owners in terms of the aforementioned variables was not significant. There are no problems encountered in implementing the study determining the level of satisfaction in food and services rendered by the food court owners in terms of the aforementioned variables.