Airport Management System: Core Transaction 1 (Customer Guest Management Relationship, Flight Schedule and Rate Management, Baggage Control and Information, Ticketing and Payment, Messenger Module)

Abstract

This project consist the main transaction and the most important part of an Airport Management System which is the Core Transaction 1. This Core 1 designed to track transactions they done; but the problem is they don't have an upgraded the transaction they have done. So this system will recommend the improvement of the Core transaction by strengthen the accountability and authentic through upgrading the recent systems, to deliver an Outstanding airport experience, through operational efficiency, superior service and Innovation. The Agile Methodology is the one that is being used, so the scrum master assigned a task to every member of the group. The task registration of airline company, supporting documents, registration of aircraft, AC portal, history log, passenger information, survey feedback and complaints was divided to all the members that needed to be done in just two weeks. SMS notification, email notification made only by one member that also needed to be done in two weeks. And also such as rate management, notification, slot schedule, flight schedule, update passenger details, passenger validation, baggage check-in, baggage security check, baggage monitoring, baggage malicious, baggage lost storage, baggage claim. The project outcome was the core transaction 1 modules are Customer Guest Management Relationship which is designed to track all relationships with guest, to Improve guest services of the airport. Customer Guest Management Relationship is about the transaction of registering the airline company and the aircraft. Flight Schedule and Rate Managementis a critical part of any airport for revenue optimization, operation planning and passenger loyalty. And to calculate payment rates for specific authorized services. Ticketing, it will scan the passenger’s boarding pass at the airport, which is needed to board the aircraft. Baggage Control and Information, this system is identifying a bag and the information associated with it to decide where the bag should be directed within the system, some process performance indicators will be view the baggage details of baggage claimed, baggage malicious and lost baggage the deliver time of each flight. Messenger module is designed to notify the other system about the incoming request by other system and it’s also notifying the customer about the announcement of delaying of flights. This project can help on providing information that will be needed by the future Researchers that this project has a good quality and functioning well. The entire module has a unique processes and flow that will be a big help to someone who's not familiar with this.