SERVICE MANAGEMENT SYSTEM HR2; (LEARNING MANGEMENT, COMPETENCY MANAGEMENT, EMPLOYEE SELFSERVICE, TRAINING MANAGEMENT) WITH AUTOMATED NOTIFICATIONS

Abstract

A Service Management System comprises software, processes, and activities designed to track, record, and manage service operations—ultimately enhancing the "moments of service" experienced by customers, both now and in the future. The core objective of such a system is to improve the efficiency and response time of service teams, particularly those operating in the field.  On the other hand, Human Resource Management involves the systematic process of recruiting, selecting, and inducting employees, as well as providing orientation, training and development, and performance appraisal. It plays a vital role in ensuring that the workforce is equipped, supported, and aligned with organizational goals. A Service Management System can break down Human Resource (HR) functions into smaller, independent services, with each module handling a specific task, such as recruitment, onboarding, training, performance evaluation, or employee records management. This modular approach increases flexibility, simplifies process automation, and allows for more efficient tracking and management of individual HR operations. This modular approach allows for greater flexibility and agility, enabling teams to update, enhance, or troubleshoot individual services without affecting the functionality of the entire system. As organizations expanded, the adoption of technologies such as the Service Management System provided a more streamlined and user-friendly way to navigate operations. It emphasized user experience, operational efficiency, and seamless integration across various functions.