Housekeeping Practices Towards Customer Satisfaction in the Bellevue Hotel at Timog, Quezon City

Vol.4, No.1

Abstract

The purpose of this study is to determine the housekeeping practices that affect customer
satisfaction in the Bellevue Hotel in Timog Quezon City.
The results of this study reveal that the hotel is doing a great job in providing guest satisfaction
to the customers where the respondents described the housekeeping practices of the hotel in
terms of cleanliness of the guest rooms, efficiency of the services offered, and waste
management as strongly satisfying.

Customer satisfaction in terms of room ambiance, security services, and facilities was
assessed as highly observed. This study recommends that the hotel maintain the quality of the
processes that ranked with the highest satisfaction and observation except for the two: speed
of delivery of loaned items and waste disposal, where the study found that customers had the
lowest satisfaction level.