Effectiveness of Skills Development of BSHM Students through Online Classes: An Assessment

Vol.3, No.1B

Abstract

Hospitality management is a broad field that oversees the day-to-day operational and commercial activities of businesses in the hospitality industry. Tourism management encompasses all operations connected to the travel and hospitality sectors. It gives people the knowledge and abilities to hold managerial positions in the hotel, food, and tourism sectors. This core helps hospitality and tourism management students improve their skills, knowledge, and behaviour as individuals. It also teaches them about the things they may encounter and experience in the future, especially in real life, such as how to treat customers or clients correctly, being a satisfying leader to manage everything, or being maintenance and housekeeping, among others. This study shows that hospitality and tourism management students should be hospitable, especially in actual hospitality and tourism industry services. People in the hospitality sector strive to improve their leadership abilities as they advance in their professions. The question that naturally follows is what constitutes leadership and how it applies to the hospitality sector. Henrick, Brennan, and Monturo (2016) describe leadership as exerting influence over others. A leader must use power to sway the decisions and behaviour of others. Although the word "power" sometimes conjures up images of totalitarianism, this is not necessarily how it should be seen. Most leaders in the hospitality sector start as managers and need clarification about how to move forward to advance in their respective industries. According to the Harvard Business Review, managers and leaders differ in how they approach problem-solving, critical thought, and preventative organization.

Thus, the primary goal of this essay is to align the skills of hospitality students and graduates with the demands of business in a global setting. The study's main aim is to contribute theoretically and empirically to addressing the challenges of learning, training, and developing suitably qualified hospitality graduates. The study envisages pragmatism as it seeks to apply the new modular learning approaches to collect data from key hospitality education and industry stakeholders. With the mixed learning methods in the new normal, the research will be useful as a guide to determine the appropriate skills and competencies that the students should know from the hospitality industry perspective. This study, which is restricted to the hotel and tourist industries, underlines the need to align what professional subject teachers teach with what the sector expects. A framework is created to close the gaps between the sector and the school's hospitality curriculum. This research will guide the students in reviewing their skills and enhancing the proposed competency-based teaching and learning at the Bestlink College of the Philippines. This study used quantitative research to obtain the needed information using a survey to determine how hospitality and tourism management develop their competencies. The respondents of the study are the students from the College of Hospitality and Tourism Management graduation for the academic year 2020-2021. They were knowledgeable enough to answer the problems in the study, and they answered the questionnaire that the researchers gave them, which supplied the information they needed. The respondents of the study are 50 respondents. The researchers used a survey questionnaire of 50 respondents to the students who developed their competencies and were able to answer our questionnaire. The researchers utilized the following instruments in gathering the data to complete the study: a survey questionnaire, media such as the internet, books, and articles.