Level of Satisfaction in the Health Care Service at Barangay Gulod Quezon City: Basis for a Proposed Improvement Plan

Vol.4, No.1

Abstract

Barangay Health Care Center is a community-based facility that offers first aid, child health
care, and other basic services to Barangay residents. This research aims to determine the
level of satisfaction with the health care service provided by Barangay Gulod Quezon City.
The result shows the percentage distribution of the respondents. The Demographic profile
Table 1 shows age 18-59 50% and 60 above 50% with a total of 100%, while Gender Table
2 shows the total number percentages of male respondents (33%) and female respondents
(67%). Reliability Table 3 shows a composite mean of non-senior 3.35 and senior 3.52, with
both verbal interpretations strongly agreeing. Tangibles Table 4 shows a composite mean of
non-seniors 3.44 with verbal interpretation strongly agree, and seniors 2.68 with verbal
interpretation agree. Vaccines and Medicine Table 5 composite mean of non-senior 2.53
with verbal interpretation agree and senior 2.8 with verbal interpretation agree, Priority Lane
Table 6 shows a composite mean of non-senior 2.27 with verbal interpretation disagree and
senior 3.24 with verbal interpretation agree, Records Table 7 shows a composite mean non-
senior 2.57 with verbal interpretation agree and senior with verbal interpretation 2.55 agree,
Responsiveness Table 8 shows a composite mean non-senior 3 with verbal interpretation
agree and senior 3.19 with verbal interpretation agree, Table 9 shows the significant
difference between the assessments of non-senior and senior respondents in terms of cited
variables. It reveals that the reliability, vaccine and medicine, records, and responsiveness
have no significant differences between the two groups; however, the tangibles and priority
lane are significant for both respondents. Table 10 shows the problem and solution of the
researcher’s administrator.
The researchers recommended an improvement plan to address the concerns highlighted in
the study and improve the healthcare center's service quality. These include conducting
regular patient feedback surveys to identify areas for improvement and measure the success
of implemented improvements, investing in staff training, and upgrading technology to
improve the efficiency and effectiveness of operations.