Advantages of Conducting Simulation Towards the Future Success of Front Office Operation Students

Vol.3, No.1D

Abstract

This study focuses on the advantages of students' participation in the conducted simulation. The front office is the heart of the hotel. It is connected with all the departments inside the hotel, such as housekeeping, food and beverage, accounting, and engineering and maintenance departments. Therefore, a simulation is necessary to acquire and develop the student's skills. The researchers used the Non-probability Quota Sampling technique in choosing their respondents. The data gathering was through a survey questionnaire sent to the selected respondents. 

The researchers found that 74.29% of female and 80% of male respondents participated in a simulation.  Regarding the time management of the respondents in accomplishing all their tasks, including simulation, only 78% said yes. The students of Front Office services in Senior High School should all have a simulation activity because simulation can enhance their self-confidence, problem–solving, decision-making, and communication skills required in the hospitality industry.