Improving the Office Procedure of Human Resource Department of RSS Security Agency Inc., New Haven, Novaliches, Quezon City

Vol.3, No.1B

Abstract

RSS Security and Investigations Agency was granted a license to operate by the Chief of the Philippine National Police's Security Agency and Guard Supervision Division (SAGSD) in 2002. The agency values vigilance and ensures its guards are trained with solid core values. However, like any other company, the agency's human resource department has room for improvement. This study aims to provide suggestions to enhance the office procedures of the Human Resource Department of RSS Agency.

The researchers observed a lack of staffing in the Human Resource Department, which causes delays in the hiring process and overcrowding at the site. Inefficient email usage was also noted. Based on the gathered information, the researchers identified record filing, hiring process, vacation/leave processing, disciplinary actions, and resignations as office procedures of the Human Resources Department.

A qualitative method was used in this study, with open-ended survey and interview questions as materials. The survey was conducted among the Human Resource Department and Security Guards of the RSS Agency. Respondents approved of proposed procedures for record-keeping, hiring, resignation, and disciplinary action. Sending leave applications through email was also agreed upon.

The researchers recommend hiring enough employees to accommodate walk-in applicants, implementing an efficient use of email, creating an online database for files, adding procedure descriptions for exit interviews, conducting background checks for applicants, inviting applicants, and sending requests through email to maximize its potential.

In conclusion, the researchers suggest enhancements to improve the office procedures of the Human Resource Department of RSS Agency to ensure its effectiveness and efficiency.