Factors Affecting the On-The-Job Training of BSHM Students in Bestlink College of the Philippines during Pandemic A.Y. 2021-2022

Vol.3, No.1B

Abstract

Higher Education Institutions used to conduct on-site OJT programs for students to gain practical experience and improve their professionalism while exposing them to a real-world setting. However, due to the pandemic, students and teachers are adjusting to the transition to remote/virtual internships. This research aims to find the factors affecting students' OJT during the pandemic and assess students' satisfaction with their internships.

To conclude the research, the researchers used the descriptive method and applied simple random sampling to gather quantifiable data. The data was collected through a web survey that included a questionnaire composed of three parts: the profile of the respondents, the factors affecting the OJT of students during the pandemic, and the problems encountered.

Findings show that almost all respondents are female, and 67% belong to the age group of 22-24. 100% of the respondents are single, and 34% earn a minimum income of their parents of 5000 - 10,000 per month. The majority of the students are dissatisfied with their on-the-job training program. Fourth-year students almost agree or garnered a (4.4) weighted mean that they lack training and cannot acquire a set of realistic expectations in the hospitality industry, with a weighted mean of (4.1) and interrupted agree that they have inadequate experience in dealing with customer satisfaction. The availability of tourism and the hospitality industry was affected during the pandemic.

The majority of the respondents encountered problems in the conduct of their OJT during the pandemic. Based on the student's perception, they have a neutral satisfaction towards their OJT. The students are affected by the contributing factors of OJT, such as the availability of tourism and industries, CHED memorandum orders, IATF protocols, and faculty support. Therefore, having an on-site internship can enhance my skills and mindset and help me gain pre-professional work experience in hospitality rather than learning it through online webinars.