LOGISTICS MANAGEMENT SYSTEM: LAST-MILE DELIVERY SOLUTION AND INNOVATIONS IN RETURN AND REVERSE LOGISTICS

Abstract

A logistics management system plays a crucial role in supply chain operations, ensuring the efficient delivery of products to consumers. The increasing demand for faster last-mile delivery and improved return and reverse logistics has driven businesses to adopt innovative strategies to stay competitive and meet customer expectations. This capstone project explores advancements in last-mile delivery solutions, analyzing emerging trends, technologies, and strategies that enhance efficiency, sustainability, and customer satisfaction in the evolving logistics landscape. The research team conducted an in-depth analysis of the current system's organizational structure, workflow, and data management practices during the development phase. Using the Agile methodology, sprint and backlog processes were established and continuously refined throughout the project. Regular meetings with stakeholders and developers facilitated the integration of new insights and technological advancements. This iterative approach streamlined operations, improved collaboration, and ensured the progressive delivery of value. The implementation of last-mile delivery solutions and innovations in return and reverse logistics has significantly enhanced service offerings and operational efficiency. Key improvements include optimized return management, cost reduction, and increased customer satisfaction. Additionally, the system has minimized delivery delays and improved real-time visibility, leading to higher service quality. Last-mile delivery, the final stage of the logistics chain, involves transporting goods from distribution hubs to their final destinations, often in densely populated urban and suburban areas. This stage is critical in meeting the growing demand for fast and seamless delivery, especially in the e-commerce, food, and retail sectors. In today's digital economy, optimizing last-mile logistics is a competitive advantage, enhancing customer satisfaction, brand loyalty, and repeat business. Moreover, improving last-mile delivery contributes to environmental sustainability by reducing carbon emissions and promoting resilient urban logistics.