The Proposed Office Procedure at Assessor's Office in North Caloocan City Hall

Vol.3, No.1B

Abstract

The appraisal and assessment processes undertaken by the Assessor's Office contribute an equitable share to the generation of revenue. They ensure the proper implementation of all laws and policies that govern the appraisal and assessment of real properties for taxation purposes. Office procedures are used to perform functions within the department, facilitating better workflows in the office and among departments. They also serve as training tools for employees to work efficiently. The Assessor's Office is responsible for supervising and controlling the city's real property tax administration programs, projects, and activities, as well as executing the laws and ordinances that govern the sound implementation of appraisal and assessment of real property.

This study aims to enhance the office procedures of the Assessor's Office department and recommend solutions to their current challenges. The study will demonstrate the importance of well-maintained and organized office procedures and aims to raise awareness and provide assistance in preventing future difficulties for the Assessor's Office. The researchers utilized a qualitative survey research method, conducting interviews within the assessors' department and distributing the respondents in a manner consistent with the suggested office technique for the assessors' department.

The researchers have developed potential solutions to the problem of establishing office procedures at the North City Assessor's Office, located inside the North Caloocan City Hall, based on the findings of numerous studies. These solutions encompass several key aspects. Firstly, it is recommended that each staff member within every department assumes individual and distinct responsibilities. This approach is expected to enhance efficiency and facilitate the timely achievement of goals. Secondly, the researchers advocate for implementing new procedures that lead to a balanced distribution of significant responsibilities among the staff. Such a distribution aligns with the research findings and aims to improve operational efficiency. Lastly, office procedures can be enhanced by incorporating online application software and Short Message Service (SMS) based on insights from the researchers' observations and interviews. This technological integration is anticipated to streamline processes and improve communication within the office.

The researchers strongly recommend implementing several key recommendations, believing that adopting these measures will prove advantageous for future applications. Firstly, it is advised that the Assessor's Office conducts a thorough review to ensure the completeness of all required documents before proceeding with client concerns. Secondly, posting clear guidelines, including Do's and Don'ts, within each department is deemed essential to reduce clients' need to make repeated visits. The Assessor's Office should also contemplate recruiting additional personnel, as the study has revealed difficulties in delivering excellent customer service during busy periods. The researchers propose training programs for current employees to address existing skill gaps. Lastly, implementing online appointment systems is highlighted as one of the most effective means to enhance operational efficiency, per the researchers' findings.