Evaluation on Implementing Online Services at Bestlink College of the Philippines

Vol.3, No.1A

Abstract

The term "online services" refers to information and services delivered via the Internet that enable subscribers to communicate with one another and gain unrestricted access to information. Simple to complex online services are available. A simple online service is a search engine that assists subscribers. They can find the information they need, whereas a complex one, such as a bank's online mortgage application, may be challenging. Online services are available in both free and paid versions. CompuServe and The Source were the first to offer online services in 1979.  As the Internet grew popular, these businesses adapted to include Web access. According to Kiang and Shang (2015), a recent survey predicts a threefold increase in Internet users from 300 million today to more than a billion by 2003, as well as new technologies such as wireless-application-protocol-enabled phones and digital TV. In this context, the ability to provide better online services is a critical topic for winning in the virtual world. According to Zeithaml, Parasuraman, and Malhotra (2002) and Hung et al. (2014), service quality delivery via websites is a critical success strategy, possibly more important than low price and web presence. This research also suggests that the institution's online services should be improved. Most respondents were females aged 18 to 25, enrolled in a Bachelor of Science in Business Administration (BSBA) program, and the LMS was the most frequently used tool in their fourth year of college. Students at Bestlink College of the Philippines were both pleased with the online services provided by this institution in terms of LMS, Online Portal, MIS, Online Admission, and Online Page. Most respondents said their website was unavailable when they used their online services. Respondents believe the site's systems should be operational and convenient for a better online experience.