ASSESSMENT OF RECORD FILING PROCEDURES IN RELATIONS TO EMPLOYEE INTEROFFICE EFFICIENCY OPERATION OF NLRC; TOWARDS A GUIDE

Abstract

The study aims to assess the effectiveness of the record-filing procedures at the NLRC and develop guidelines to enhance efficiency for both the NLRC and other offices. Conducted at  the NLRC, the research provides a recorded analysis of the topic “Assessment of Record Filing Procedures in Relations to Employee Interoffice Efficiency Operation of NLRC; Towards a Guide.” A quantitative approach was employed to explore employee perspectives on record-filing contributions to workplace efficiency, professional development, and office organization. This study utilized a quantitative-descriptive research design to evaluate the effectiveness of NLRC’s record-filing procedures in enhancing office efficiency. A survey was administered to 30 NLRC complaint unit employees selected through purposive sampling. The questionnaire covered demographics, effectiveness assessment, common issues, and proposed solutions. The instruments were validated by research advisers and NLRC authorities. Data analysis included frequency distribution, ranking, weighted mean, and a four-point Likert scale, with Slovin’s Formula used for sample size determination. The study aimed to enhance NLRC’s record-filing system. Findings indicated that most respondents were aged 25-28 and 33-36, had 3-5 years of experience, and held bachelor's degrees, commonly working as office clerks or administrative officers. The assessment showed strong agreement on file location, storage, privacy/security, speed, and accessibility. However, concerns were raised about outdated technology and insufficient training. Recommendations included system audits, document categorization, encryption for data security, and workflow automation to improve efficiency and organizational effectiveness. This section presents the summary of findings, recommendations, and conclusions drawn from the study. Respondents, predominantly young and well-educated, play crucial roles as office clerks in the NLRC complaint unit. Overall, they view the record-filing procedures positively, particularly in terms of file location, storage, privacy/security, speed, and accessibility. However, identified weaknesses in technology and training necessitate improvements. Implementing the suggested recommendations will optimize NLRC’s record-filing system and enhance overall workplace efficiency.