Factors Affecting the Role of Barangay Desk Officer in Handling Complaints at Barangay Batasan Hills Quezon City

Vol.4, No.1

Abstract

The section of this study where we discuss the complaints is very informative. Complaints are
a normal part of life, and we struggle with numerous issues everywhere. The barangay desk
officer stated that their role is to handle both parties' complaints so that both parties can
understand when an agreement has been reached that would satisfy both parties where
discussion can take place at the barangay office desk the neighborhood is assured by us Desk
officers are well trained on how to deal with complainants' complaints.