The Perceived Effectiveness of AI HR Helpdesk in Selected Teaching and Non- teaching Employees at Bestlink College of the Philippines

Vol.4, No.1

Abstract

This study aims to evaluate the perceived effectiveness of an AI HR helpdesk among
teaching and non-teaching employees at Bestlink College of the Philippines. The study
employed a quantitative research design, with a survey questionnaire as the primary data-
gathering tool. The questionnaire assessed the participants' perception of the AI HR
helpdesk's effectiveness in addressing their HR concerns, as well as their satisfaction with
the overall function. The results of the study suggest that both teaching and non-teaching
employees perceive the AI HR helpdesk as an effective means of addressing their HR
concerns. The participants reported high levels of effectiveness with the AI HR helpdesk's
HR support, Easy access information, Data Privacy, Ticketing System, Availability, and
automated repetitive tasks in providing HR-related information and assistance. However, the
study also identifies some areas for improvement, such as the need for more human-like
interactions with the AI HR helpdesk. The study's findings provide valuable insights for
organizations that are considering implementing AI HR helpdesk systems. The study's
results can guide organizations in developing and implementing effective AI HR helpdesk
systems that meet their employees' needs and preferences. Based on the overall findings,
most of the 190 respondents agree to implement or to have AI HR. Helpdesk in Bestlink
College of the Philippines