Evaluation on Library Services at Bestlink College of the Philippines

Abstract

Library services refer to the programs offer for different library purposes intended for their clients. Services must be provided to the users in the most effective way. The existence of the library can achieve the students’ expectations or meet their actual needs. Nowadays, the library profession and the larger educational community are focused on service quality. Therefore, the library should improve its service quality to achieve high student satisfaction. The researchers used qualitative and descriptive research methods as the research designs. The instruments used to gather data were survey questionnaires and related literature. The results of the study showed that having library services was highly effective in supporting the students’ educational purposes and satisfaction of their needs. Based on the findings, the library administrator should acquire more updated library materials to provide accurate and reliable information to their clients; the library administrator must be approachable and accommodating because they are the ones who provide information and services to the student, and all the services offered by the library should be open for everyone.