Freight Management System - Core 2: Service Network, Service Provider, Customer Relationship Management, Standard Operational Procedure, Schedule and Rates

Abstract

The Freight Management System is the complete solution for any transport business by automating both importing and exporting process. The previous FMS has several complexities that results into client inconvenience and lesser assurance when it comes to security for some process and data are manually produced. Freight Management System Core 2 is developed to address this problems through simplifying complexities and also in exchange of manual process. It consist of the following modules Service network that refers to company sub branches and handle communication between networks, Service Provider an alternate service and routes to meet client demands. Customer Relationship Management responsible of monitoring client interactions and a key for user satisfaction. Schedule and Rates is an allotted schedule and charges for a specific shipment and lastly Standard Operational Procedure that includes various company policies that serves as a basis and maintain service consistency. The Agile Methodology is an approach used in this research which requirements and solutions evolve through the collaborative effort of self-organizing and cross-functional teams and their end user(s). It uses incremental iterative work sequences that are commonly known as sprints and has an estimated one or two weeks’ time of completion. Development team or also called scrum team is headed by a scrum master to monitor and validate sprints, product backlogs also uses user stories for requirements basis. It aids on faster, continous and flexible software development.The result of this study improves production of shipping industry globally for it reduces ineffiencies, easily manage processes through integration of Core 2 transaction of various modules. The scrum team developed a reliable software through the aid of Agile Methodology and also in providing solution for the stated problems.The Core 2 transaction includes monitoring, validating and processing shipments for timely delivery. It consists of the following integrated modules Customer Relationship Management for transaction monitoring, Service Network for various branches communication, Service Provider that includes alternate service, Schedule and Rates to determine appropriate charge and timeframe and Standard Operational Procedures for policies and package validation.