IMPACT OF EMPLOYEE ENGAGEMENT STRATEGIES OF VXI GLOBAL COMPANY: BASIS FOR ENHANCED EMPLOYEE ENGAGEMENT STRATEGIES

Abstract

In the dynamic environment of Business Process Outsourcing (BPO) in the Philippines, implementing effective employee engagement strategies is crucial for fostering a motivated and high-performing workforce. These strategies not only enhance service quality but also improve customer satisfaction Descriptive research design is a methodology aimed at providing an accurate and systematic depiction of characteristics, behaviors, or phenomena within a specific population or situation. This design primarily addresses the "what," "where," "when," and "how" aspects of research questions, focusing on detailing the current state of affairs without delving into causal relationships. As such, it does not explore the "why" behind observed patterns or behaviors. The findings from the study highlight several critical areas within the Philippine BPO industry that require attention to enhance employee engagement and organizational effectiveness. Addressing these issues with targeted interventions can lead to significant improvements in employee satisfaction, retention, and overall productivity. Addressing overwork-induced stress is essential for enhancing employee well-being and organizational effectiveness in the BPO sector. Implementing strategic workload management and stress reduction initiatives can foster a balanced and productive work environment.