FACTORS THAT INFLUENCE EMPLOYEE SATISFACTION AT TONI & SERGIO GASTRO ITALIANO: BASIS FOR SERVICE IMPROVEMENT

Abstract

The researchers aim to analyze data regarding the perspectives of employees in the restaurant industry. They will focus on aspects such as their work experiences, challenges with co-workers, factors that contribute to their job satisfaction, and what motivates them to work in a restaurant. This study highlights the enhancement of employee service productivity at Toni & Sergio's restaurant. Using a descriptive quantitative research design, the study involves thirty (30) employees selected through simple random sampling. Survey questionnaires serve as the primary instruments for data collection. The results highlight key findings regarding factors that influence employee satisfaction at Toni & Sergio Restaurant. Task designation and briefing received a rating of "Strongly Agree," with a weighted mean of 3.52. Annual team building was rated as "Agree," with a weighted mean of 2.79, and fringe benefits also received an "Agree" rating, with a weighted mean of 3.04. Additionally, the challenges faced by employee engagement at Toni & Sergio Restaurant were identified.  The proposed service improvements aim to address how the company can effectively tackle these issues to enhance employee productivity. Recommendations focus on necessary improvements to maintain satisfaction by implementing quality procedures that demonstrate how to value employees. Conclusion The study highlights the crucial role of establishing a positive workplace culture to create an encouraging work environment and improve employee satisfaction. Companies that prioritize the prompt and fair resolution of employee grievances tend to see higher levels of engagement and satisfaction, which can ultimately boost service productivity and drive overall company success.  By adopting the proposed recommendations, Toni & Sergio Gastro Italiano restaurant can enhance employee satisfaction and loyalty.