Level of Satisfaction of Grade 12 ABM Students in Food Services in the School Canteen of Bestlink College of the Philippines School Year 2018-2019

Abstract

Having a school canteen inside the campus is helpful and important for students. It makes access to buying foods easier and more accommodating rather than going outside. Bestlink College of the Philippines ensures to have its canteen inside the school that offers different food services to produce productive students. This study aims to assess the level of satisfaction of Grade 12 ABM students in the Food Services of School Canteen. The purpose of this study is to promote continuous patronage of the school canteen and recommend a more effective strategy in maintaining the satisfaction level of the students in its food services. This study used a qualitative-descriptive research design to assess the level of satisfaction of Grade12 ABM Students in the Food Services in the canteen. There were three variables identified affecting the level of satisfaction of Grade 12 ABM students. These were the nutrition of food, the price of food, and the cleanliness of food in the canteen. The data were gathered from distributed questionnaires to the respondents. The results of the study revealed that Grade 12 ABM students were satisfied in the food services in the school canteen on the following: (1) Nutrition of Food –foods that were served in the canteen meet the satisfaction of the Grade 12 ABM students in terms of taste, nutrition, and menus that promote healthy lifestyle. (2) Price of food –the price of food in the canteen is found to be reasonable per serving and meets the budget of the Grade 12 ABM students. (3) Cleanliness of the food –this included the neatness of the canteen staff, the area, the preparation and arrangement of the foods. The school canteen was found at its satisfactory level in terms of promoting the cleanliness of the food for the benefit of the students and other customers. The results of the study showed that the Bestlink Canteen has a satisfactory rate in terms of its Food Services. In line with this, the school administrators must maintain good standing in the level of satisfaction and implement more effective policies and guidelines for the canteen services to level up the satisfaction rate of the students and other customers. It was highly recommended to conduct a wider study about the satisfaction of the students in all strands to create more effective strategies and projects, promoting to continuously buy foods in the canteen.