Transformative Practices of Employees Services in Housekeeping Operation to the New Normal

Vol.3, No.1D

Abstract

This study aims to know the Housekeeping Department practices in different hotels. Wherein housekeeping operation maintains the cleanliness and orderliness of the public areas, back area and surroundings. (setupmyhotel.com)         

This study used the descriptive method and qualitative research design as best suited by collecting data from a cross-sectional survey of selected hotel employees. 

The result of the study revealed that the new normal affects the employees' services to perform new functions to the new normal. For example, the employees are challenged regarding flexibility measures to perform the new standard operating procedures. Regarding security, reviewing the entire process of cleaning bedding and linens is highly recommended. In terms of protocols, using disinfectants before entering the hotel and again once inside, in terms of cleanliness, effective hand hygiene using alcohol-based hand sanitizer or washing with soap and water. Employees are also challenged to maintain their good health inside the hotel. The survey helps the researchers gather information from the employees, perceiving the practices in housekeeping operation of different hotels due to COVID-19. Based on the recommendation forwarded to those applicants, it benefits the new employees. They are beneficial because they know the protocols and how to perform new functions inside the hotel.