Assessing the Library Collaborative Personnel Services: A Developed Library Personnel Guidebook

Abstract

Every institution has a mission to offer quality library services. But with the diminishing finances, it is rarely possible for a library or information center to have enough resources to fulfill the needs of its clients. However, collaboration is widely recognized as the best way for libraries to cope with ever-increasing challenges. This study aims to assess the library's collaborative personnel services at Bestlink College of the Philippines. The researchers made use of the descriptive method. It was used to gather relevant information about the existing condition of the collaborative personnel services of the library. The personnel and those who avail of the collaborative services are purposively chosen for the utilization of the questionnaires, interviews, and focused group discussions. The result of the study showed that the most used collaborative personnel services are the referral services while the interlibrary loan is the least provided service. In addition, there is a moderate extent of awareness towards all the collaborative services provided by the personnel of the library and all of the findings may utilize in developing a guide to enhance the status of library collaborative personnel services at Bestlink College of the Philippines. The researchers concluded that the use of collaborative services of the library is not fully maximized by the students and their awareness of the services is moderate. Hence, they recommended that the library personnel should expand the general Information Literacy for students and faculty with regard to collaborative services and use the crafted library personnel guidebook to enhance the status of library collaborative services at BCP.