Status of La Union District Hospitals

Abstract

Integrating sustainability in a healthcare facility's operations is a journey that proceeds incrementally, developing committed teams, creative solutions, robust strategies, and measurable goals along the way. Also, client delight is paramount in the social service arena as it serves as a measure of the quality of service the providers delivered to their clients. Cognizant of this, this study ascertained the district hospitals' status in La Union as an input for an enhanced hospital operations development. The researcher utilized the descriptive-correlation research design to ascertain the phenomenon objectively. It involved 597 participants proportionately distributed to the hospital rank-and-file employees with one-year experience, out-patients, and in-patients. These participants consented to their involvement in the study by accomplishing an informed consent form. The study made use of an adopted survey questionnaire, which was subjected to validity testing, in gathering the needed data. The results of the study showed that the La Union District Hospitals' services are excellent as to the accessibility, availability, and affordability, and very good in operations. Additionally, the three groups of respondents significantly differed in their rating in most of the areas of evaluation, while there was no significant difference between the accessibility, availability, and affordability of hospital services. In light of the findings of the study, it is concluded that the district hospitals in La Union are model in delivering hospital services to the people. From the foregoing, enhancement of the existing revenue program through infrastructure facilities, procurement of high-end diagnostic equipment, facility for watchers, water analysis facility, and water treatment facility is recommended, which can be used for additional income generation among the district hospitals.