An Office Procedure Study of Human Resource Department and Medical Records Department in XXX Company

Abstract

The study focuses on the problems that occur in the Human Resource Department and Medical Records Department of XXX Company. Mixed methods design was used in the study. The researchers conducted surveys and interviews, focused on the current state of the company, and problems encountered, with the employees of XXX Company to analyze the barriers and propose a solution and to develop and enhance current procedures. Results show that most of the respondents agreed that the company needs enhancement on the current office procedure of the department and that the enhancement will provide an effective process. The employees of XXX Company agreed with the proposed solution. They strongly agreed to the proposed solution to hiring an additional employee in the Human Resource Department to avoid multitasking and delayed process of works. Some errors occur in filing of patients and employees documents to which the researchers proposed an enhancement of process that will secure the documents safety. The researchers also recommend enhancing the process of filing the patients and employees documents to avoid misplacing of documents.