ENHANCING EMPLOYEES QUALITY MANAGEMENT IN SELECTED MCDONALD'S STORES: BASIS FOR PROPOSED DEVELOPMENT PLAN

Abstract

McDonald's, a global franchise, encounters challenges in employee quality management in selected branches, particularly in Caloocan City. Employees face issues such as heavy workloads, irregular schedules, and autocratic management styles. This study explores the potential of Lean Six Sigma implementation as a strategy to enhance performance and cultivate healthier work relationships within the organization. A descriptive-quantitative research design was utilized to collect data from employees in three McDonald's branches—Camarin, Vicas, and Zabarte—using purposive sampling. A total of 30 employees, with 10 from each branch, participated in the study. Survey questionnaires served as the primary data collection tool, focusing on employee experiences and perceptions of quality management practices. The majority of respondents were aged 18-30, predominantly female crew members, with six months to one year of service. The implementation of Lean Six Sigma yielded favorable ratings across branches, with composite scores of 3.50 (Zabarte), 3.64 (Camarin), and 3.69 (Vicas) in defining, measuring, analyzing, improving, controlling, and verifying processes. Statistical analysis showed no significant differences between branches (p-value = .037125). Identified concerns included high-stress environments and excessive workloads, prompting recommendations for flexible scheduling, comprehensive training, and strategic management approaches. The proposed development plan aims to optimize performance and foster a more sustainable work environment. To address the challenges faced by employees, the study recommends fostering stronger workplace relationships through skill enhancement programs, integrating Lean Six Sigma principles, and implementing structured scheduling to reduce stress and workload imbalances. Additionally, offering fixed salaries and rotating schedules for on-call employees is suggested to mitigate tardiness and burnout. By adopting these strategies, McDonald's can improve employee satisfaction and overall operational efficiency.