ASSESSMENT OF HOUSEKEEPING DEPARTMENT PRACTICES ON GUEST SATISFACTION AT RICHMONDE HOTEL-EASTWOOD: BASIS FOR CRAFTING A GUIDE

Abstract

The Assessment of Housekeeping Department Practices on Guest Satisfaction at Richmonde Hotel-Eastwood: Basis for Crafting a Guide is a crucial study in determining the factors that affect guest satisfaction. This research aims to examine housekeeping functions and regulations to understand how they directly impact guests' stay experiences.

The study will establish findings that can serve as a basis for formulating a guide to enhance the hotel's overall guest experience. The primary objective of assessing housekeeping practices at Richmonde Hotel is to measure their impact on guest satisfaction and identify areas that need improvement. In this study, the researchers used a quantitative research design. According to McCombes (2019), a systematic approach to gathering and evaluating data from various sources is known as quantitative research. The study involved thirty (30) guests, through whom the researchers examined the relationship between housekeeping department practices and guest satisfaction. Findings from Richmonde Hotel-Eastwood’s guest evaluations showed a high level of satisfaction with cleanliness and the quality of service offered. Communication, responsiveness, and attention to detail also received positive feedback.

This study is important as it provides significant information that can be used to develop targeted strategies for enhancing the overall guest experience at Richmonde Hotel-Eastwood, making it more competitive in the hospitality industry. From a broader perspective, this assessment aims to improve efficiency in housekeeping methods to enhance service quality at Richmonde Hotel-Eastwood. To understand its impact on guest satisfaction, Richmonde Hotel-Eastwood's evaluation of housekeeping department practices is essential. The hotel should study these operations to identify areas for improvement, enhancing visitors' experiences and encouraging repeat visits with even greater satisfaction.

This comprehensive assessment lays the foundation for creating a customized manual that equips employees with the necessary skills to provide excellent service, thereby raising overall quality standards within the hospitality industry.