ORDERING MANAGEMENT WITH CHATBOT SYSTEM FOR NAGIMAS

Abstract

Businesses today face persistent challenges in managing orders, tracking inventory, and facilitating seamless transactions. This study aims to develop an intelligent ordering system integrated with a chatbot to automate order processing, enhance inventory control, and improve customer experience. The system features a tracking function that assigns a unique transaction number to each order, enabling accurate monitoring from placement to fulfillment. By automating key business processes, the system minimizes manual errors and contributes to greater operational efficiency and improved customer service. This research utilized a development-based approach involving system analysis, design, implementation, and testing. The ordering system was evaluated based on functionality, security, and user experience. Feedback from initial testing was used to refine the interface and improve order tracking and data management capabilities. The system was also assessed for scalability and adaptability to suit various business environments. The findings indicated that automation significantly reduced errors in order processing, enhanced tracking accuracy, and streamlined business operations. Compared to traditional manual methods, the system enabled smoother workflows, minimized transaction delays, and provided precise transaction records. Automated inventory updates allowed businesses to maintain optimal stock levels, avoid shortages, and improve supply chain management. These enhancements contributed to higher operational efficiency and customer satisfaction. The results underscore the role of technology in advancing business efficiency and enhancing customer experiences. The chatbot-integrated ordering system proved to be a practical solution for optimizing transactions, inventory control, and client engagement. Future developments may focus on improving data analytics features and enhancing scalability to meet the evolving needs of growing businesses. Leveraging such technologies can help businesses remain competitive and responsive to market changes. Overall, the automated ordering system offers a robust tool for improving operational performance and delivering superior service.