HOTEL AND RESTAURANT MANAGEMENT SYSTEM: HUMAN RESOURCES 4 – (PAYROLL PROCESSING, BENEFITS & COMPENSATION MANAGEMENT, AND EMPLOYEE SELF SERVICE PORTAL) UPGRADED WITH SMART PAYROLL HELPDESK

Abstract

The hospitality industry faces growing challenges in human resource management, including high employee turnover, irregular work schedules, and evolving compliance requirements. Traditional HR systems frequently contribute to payroll errors, delayed benefits, and administrative inefficiencies. To address these issues, this study introduces the Hotel and Restaurant Management System: Human Resources 4 (HRMS 4), developed for Paradise Hotel. HRMS 4 integrates Payroll Processing, Benefits and Compensation Management, and an AI-powered Payroll Helpdesk within an Employee Self-Service Portal. By automating key HR functions, the system reduces errors, enhances efficiency, and ensures regulatory compliance. This study employed a mixed-methods approach within the Agile Scrum framework, with system development carried out through iterative sprints. Requirements were collected from Paradise Hotel staff using interviews and surveys to ensure user-centered design. The system was built on a microservices architecture to guarantee modularity and scalability, supported by security features such as encryption and role-based access control. DevOps practices and continuous integration/continuous deployment (CI/CD) facilitated ongoing development and deployment. Testing included unit, integration, and user acceptance tests to validate functionality and reliability. The implementation of HRMS 4 at Paradise Hotel substantially improved the efficiency and accuracy of HR operations. Automated salary computation and deductions reduced payroll errors by nearly 80%. Employee satisfaction rose, with 90% of staff reporting enhanced access to payslips, leave requests, and benefits through the Employee Self-Service Portal. The AI-powered Smart Payroll Helpdesk accelerated inquiry response times while easing HR workload. In addition, real-time validation, audit trails, and secure data processing strengthened compliance with labor and tax regulations. Benefits and compensation processes were streamlined, reducing manual administrative tasks by 60%. The findings confirm that integrating automation and AI into HR systems enhances both operational efficiency and employee engagement. HRMS 4’s modular architecture enables seamless integration of payroll, benefits, and employee services, significantly reducing manual processes. The AI-powered Smart Payroll Helpdesk further improved transparency and reduced HR workload by supporting self-service inquiries. Although initial training was required to facilitate adoption, the system’s scalability allows for future enhancements, such as biometric attendance tracking. Overall, HRMS 4 sets a benchmark for digital transformation in hospitality workforce management.