Problem Encountered by the Security Personnel of Bus Terminal in Valenzuela Gateway Complex Corporation in Valenzuela City

Abstract

Security is important in our daily lives, but the study of this in the transportation sector is very limited, especially in developing countries. Many people agree that the safety and security of public transportation operations are very critical, as public transportation closely relates to human lives on a larger scale or in greater numbers. Many people depend on this transport mode from the middle to the low economic strata. Although the existence of paratransit has been accused as the main cause of traffic disturbance, it has an important role in providing mobility for captive riders. This perception is used as bases to develop an improvement agenda in the context of developing countries. The researchers believe that determining the problems encountered by security personnel of the bus terminal in Valenzuela City can be valuable to the study. This paper explains the perception of users and drivers, as well as the non-users and civil servants, concerning the safety and security in the Valenzuela Gateway Complex Corporation in Valenzuela City. The rank of importance for each factor is analyzed by applying factor analysis. The analysis shows that the user is the most important party involved. The researchers used a descriptive method mixed with a phenomenological approach; the descriptive method is designed to find information about the existing condition. The researchers’ goal is to employ this method to describe the nature of the real situation as it exists at the time of the study. The researchers surveyed to gather information to answer the specific questions raised in the survey/questionnaire method. The study concluded that based on the demographic profile of two groups of respondents, the security personnel and office admin at Valenzuela Gateway Complex Corporation in Valenzuela City, the majority of respondents came from the age bracket 18-23 years old, male, single and college graduates. As per assessment on the security personnel and office admin, mostly agree about attending training to enhance their knowledge. On the recommendation proposed by the researchers to improve the security personnel of the Valenzuela Gateway Complex Corporation Terminal, most agree that it is serious. The findings of the study show that the security personnel of the bus terminal in Valenzuela Gateway Complex Corporation needed more training treatment to enhance or to improve their skills and knowledge to their work.