Operation Management Performance of Korean 199 Unlimited Samgyup Restaurant in Regalado Highway, Quezon City

Vol.4, No.1

Abstract

Korean Unlimited BBQ restaurant Samgyupsalamat is owned by YHK F&B Incorporation. The
restaurant now has 7 locations; 5 are undergoing restoration and will likely open this year, and
more than ten more are planned for Metro Manila in 2018. Samgyupsalamat owner Young
Hun Ko donated to DLSU's scholarship fund.
The study reveals that the majority of respondents are female between the ages of 20 and 25
years old, above working student employees at the Korean 199 unlimited samgyup
restaurants, with a shift schedule of 9:00 in the morning. The respondents assess the
operation management performance in terms of store hours, scheduling, preparation,
standardization, reliability, assurance, and empathy. The problems encountered by Korean
199 Unlimited Restaurants in operation management are labor shortages, insufficient training,
schedule inflexibility, lack of motivation, lack of communication, little recognition, no potential
growth, staff conflict, trust issues, and a lousy manager.
The researchers conclude that the employees should have enough skills and knowledge to be
effective operation managers based on their performance. The researchers conclude that the
two groups of respondents have the same perception of their operation management
performance when it comes to the above-mentioned variables. The researchers then
concluded that the employees did not mind the attitude of the manager. The researchers
recommend that the manager or owner improve their operation management, especially with
their employee feedback, appreciate their employee's good work, and make sure that the
appraisal process is a regular, fair, and constructive two-way conversation between your
employees. The researchers recommend that the manager and employee follow the
guidelines of operation management. An operation team's mandate is to manage and
optimize the processes that keep a business running and generating value. The researchers
recommend that the employees follow the guidelines of operation management to improve
their performance.