Employee Handling Techniques Towards Enhancement of Customer Service at Giligans SM Fairview Quirino Hi-way Quezon City: A Tool for Crafting a Guide

Vol.4, No.1

Abstract

Good customer service involves providing courteous and quick service to meet customers'
needs during their dining experience. Restaurant owners can encourage this kind of good
service by honoring employees who are exceptionally gifted in this area and having them train
others. Customers who can see managers, supervisors, and waiter staff are more likely to
give employees the opportunity to provide good customer service by making requests. Being
visible also helps customers feel they are having a better experience by showing that they are
right there to help.

This reveals that the handling technique employed by Giligans is a quick response to the
customer. Engaging in active listening in order to make that person feel truly heard,
understood, and served and to give great customer service to the restaurant server needs to
be able to listen to what the customer wants. Some issues encountered by the respondents
were wrong orders, spilled glasses of water, problems with the food, encountering rude
customers, and children running when served. It was handled by management by apologizing
to the guest for the wrong order, giving a genuine apology, taking the food and feedback to the
kitchen, responding with an apology and a solution, and last talk to the parents of the children
to avoid running.

Employees should maintain their quick responses and listen actively to acquire information.
Employees should always be ready for unexpected situations and ready to give solutions.
Employers must have strategies for boosting employees' confidence and morale and allowing
the employees to personalize their own space. In terms of children running when you serve,
employees should talk to the parents of children to avoid accidents that may be caused.