Improving an Office Procedure on Document Transaction in Barangay Sauyo, Quezon City

Vol.3, No.1B

Abstract

In the government's process of issuing legal documents, such as those that prove a person's identity, they work with smaller administrative units called barangays. Our team was chosen to research more efficient ways to handle these transactions, and we found that the current process is disorganized. All the documents, including Barangay Clearance, Barangay ID, Barangay Certificate of Residency, Barangay Indigency, Business Permit, and Cedula, are processed through one window, causing delays. Additionally, there is a shortage of manpower to handle all the residents needing these documents. Using a Quantitative Method, we surveyed BSH employees who have experienced delays when obtaining documents. They agreed with our proposed methods, which include improving online information slips and payment options. We also suggest using street leaders to obtain information slips to save time. We recommend hiring one to two employees to address the shortage of manpower. These changes will streamline the process and prevent delays at the Barangay Hall.